Frequently Asked Questions
Find answers to common questions about selling your device with CashPhones.
General — Privacy Policy
We take your privacy seriously and are committed to protecting your personal information at every stage of your experience with us. This policy explains what data we collect, how we use it, and the steps we take to keep it secure.
We collect information in a few different ways:• Details you provide when placing an order (name, address, payment details)• Communication via phone, email, or chat• Data from trusted partners (such as payment processors)• Website usage data through cookies
Your data is only used for legitimate purposes, including:• Processing your trade-in and payments• Managing delivery and logistics• Verifying transactions and preventing fraud• Improving our services and website experience
We do not sell your personal data. However, we may share it with trusted partners such as delivery companies, payment providers, and verification services. We may also share data if required by law.
We use industry-standard security measures to protect your information from unauthorised access, misuse, or loss. Our systems are regularly reviewed and updated to maintain high security standards.
You have the right to:• Request access to your data• Correct inaccurate information• Request deletion (where applicable)• Object to certain uses, such as marketing
Yes, cookies help us improve your browsing experience, remember your preferences, and analyse how our website is used.
Yes, you can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect website functionality.
Our services are intended for users aged 16 and above. We do not knowingly collect data from children without appropriate consent.
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